|
Brewers Discount (Office)
Ph. 252-758-5967 - FAQ's - * Which credit cards do you accept? * Can I cancel my order? *Can I return an item that is damaged, defective? *What happens if the item I ordered is not available? *Why was I charged sales tax on my purchase? *How long will it take to receive my order? *Can I have an order shipped to my P.O. Box? *Can I ship my order to a different address? *How are shipping charges calculated? - Shopping FAQs - *Which credit cards do you accept? Visa, Mastercard, American Express - *Can I cancel my order? Yes, before it is shipped. If shipped return item within 10 days for a full credit for the cost of the item. *Can I return an item that is damaged or defective? If, within 10 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. - *What happens if the item I ordered is not available or out of stock? Order will be shipped minus item which will either be back ordered or have to be reordered at a future date. - Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. - CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order. - *Why was I charged sales tax on my purchase? State tax is applied to an item if Brewers Discount or the shipping vendor conducts business in the shipping address state. - *Shipping FAQs How long will it take to receive my order? The standard shipping time for orders shipped via Fed Ex is 5-14 days and USPS Priority 3 to 4 days. Due to the location of our shipping location weather can delay shipping by several days. - *Can I have an order shipped to my P.O. Box? No. If a P.O. Box is used as a shipping address, the items are shipped by USPS Priority. - *Can I ship my order to a different address? Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. - *How are shipping charges calculated? Shipping rates are close to the exact rates as charged by either FedEx or USPS. If the items requires a special box which costs $4 ie kegs, a $4 box charge is added. . Shipments outside the USA are sent by USPS priority mail. The shipment cost is exact shipping cost from the USPS plus 4% added for credit card charge. NOTE: If shipping is out of the ordinary, customer will be advised of cost prior to shipping and receive their ok prior to shipping. (Example: a large box with kegs that weighs 40 lbs) |