ࡱ> djcze Rbjbj 4dcbcbp |||||8\$0*f~()))))))$+L.~)|)||)||))ro'To( 9')*00*'.`.o(.|o(,))0*. B B:  This form is to be completed by any student, applicant who wishes to make a formal complaint at Stage 2 of the Formal Complaints Procedures. Please email completed forms to:  HYPERLINK "mailto:complaints@newman.ac.uk" complaints@newman.ac.uk Please ensure that you have read the Universitys HYPERLINK "/knowledge-base/complaints-policies/"Student Complaints Procedures: (HYPERLINK "/knowledge-base/complaints-policies/"/knowledge-base/complaints-policies/) Advice on completing the form is available from the Students Union, Student Advice Clinic. Please note, they cannot complete the form on your behalf. You are required to go through Stage 1 of the process before Stage 2. The Stage 1 complaints form is available here:  HYPERLINK "/knowledge-base/complaints-policies/" /knowledge-base/complaints-policies/ Regardless of any other representation, complaints (at Stage 2) only become formal when activated by the receipt of this form (complete all sections) with supporting evidence. Failure to do so may result in a delay in dealing with your complaint. Complainants are advised that anything appearing in this form will be disclosed to the subject of the complaint during the course of any investigation and are advised to exercise caution regarding use of language and avoid personal abuse. Please be clear and concise when completing the form. PERSONAL DETAILS: Full name: Student ID: .. Course title and year of study: .. Email: Please Note: Acknowledgement of receipt of your form and any progress updates will be sent to your Newman email address and copied to the address provided above. Telephone number: .. Contact Address: Please Note: In the case of a Group Complaint of two or more students, please attach a list of complainants on a separate sheet and include their full names, student IDs , course title and year of study. Signatures must be supplied for each and every name in order to give consent for one person to represent their complaint. Your Formal (Stage 1) Complaint: When did you submit your Stage 1 complaint? What was the outcome of your Stage 1 complaint? When were you informed about the outcome of your Stage 1 complaint? Your Review (Stage 2) Complaint: What are the grounds for your Stage 2 complaint? (tick all that apply and provide details)  FORMCHECKBOX  There is new information put forward by the complainant that was not known to the Investigating Officer dealing with the original complaint and which could not have reasonably been made known to the Investigating Officer before they made their decision.  FORMCHECKBOX  Evidence put forward at the formal stage was not fully and properly considered and/or the outcome was not reasonable in the circumstances.  FORMCHECKBOX  There was procedural irregularity in the conduct of the formal Stage 1.  FORMCHECKBOX  There was prejudice and/or bias or the appearance of prejudice and/or bias in the conduct of the formal Stage 1. Please explain the reasons for your review (Stage 2) complaint and why you believe that the there are grounds. (Please continue on separate sheets as necessary put your name and/or student number on all additional sheets) Supporting Evidence: Please list below the evidence you are attaching to support your complaint   How would you like your complaint to be resolved? Please state clearly, without prejudice, what outcome or further action you are expecting.  Declaration: I confirm that the information provided on this form and any supporting documents are true to the best of my knowledge and belief. Please note: by signing this form, you are authorising the investiation of your complaint.  Name. Signature.. Date (Please print clearly) Please submit your form and supporting documentation to:  HYPERLINK "mailto:complaints@newman.ac.uk" complaints@newman.ac.uk      NEWMAN UNIVERSITY Student Complaint Form Formal Procedure: STAGE 2 (Review) Student Complaints Procedure Form STAGE 2 - 2020-21 Page  PAGE 1 of  NUMPAGES 4 Version: September 2020 Author: MDW (edit) ,-7^h * + s t u ŻrhWrHr>hFvCJ^JaJhh^Ck0JCJ^JaJ!jheDCJU^JaJheDCJ^JaJjhCJU^JaJh^CkCJ^JaJh&CJ^JaJh&hI0JCJ^JaJjhICJU^JaJhICJ^JaJhkCJ^JaJhyCJ^JaJh '(CJ^JaJhi AhZFCJ^JaJhi AhdCJ^JaJhi AhkCJ^JaJ ! )*BCG  9r gd a 9r     ! &  1 2 > z | } tgtXtނKhi Ah&CJ^JaJh8yheD0JCJ^JaJheDheDCJ^JaJjheDCJU^JaJh '(CJ^JaJh&CJ^JaJhkCJ^JaJhyCJ^JaJhi AhCJ^JaJhICJ^JaJheD0JCJ^JaJ!jheDCJU^JaJheDCJ^JaJjhCJU^JaJhCJ^JaJ  = R S l m (5AbYrs巧oe[heDCJ^JaJhsxCJ^JaJh;Ihq65>*CJ^JaJh;ICJ^JaJhkCJ^JaJhq6CJ^JaJhFvCJ^JaJhi Ahk5CJ\^JaJhi AhkCJ^JaJhI>*CJ^JaJhy>*CJ^JaJh '(>*CJ^JaJhi Ahk>*CJ^JaJhi Ahb%CJ^JaJ#GHst/0wy$ 9r $Ifa$gd '( $ 9r a$gd6>i  9r gd a s/0<=vxy~FHKL˺~mYmEmEmEmEmEmE'h; h '(CJ^JaJmHnHsH u'h; h aCJ^JaJmHnHsH u!h '(CJ^JaJmHnHsH u!h aCJ^JaJmHnHsH u'h '(5>*CJ^JaJmHnHsH u-h ah a5>*CJ^JaJmHnHsH u!hAmMCJ^JaJmHnHsH u!hq6CJ^JaJmHnHsH uh;Ih a5>*CJ^JaJhq6CJ^JaJh aCJ^JaJt$ 9r $Ifa$gd '(zkd$$Ifl5&&  t 0&644 lap ytW^}}}$ 9r $Ifa$gd; qkd$$Ifl5&& t0&644 lap yt a}$ 9r $Ifa$gd '(qkd&$$Ifl5&& t0&644 lap yt a}}}$ 9r $Ifa$gd; qkd$$Ifl5&& t0&644 lap yt aG}$ 9r $Ifa$gd; qkd4$$Ifl5&& t0&644 lap yt aGHIJK}}}$ 9r $Ifa$gd; qkd$$Ifl5&& t0&644 lap yt aKLno}}}l$ 9r $Ifa$gd; $ 9r $Ifa$gd '(qkdB$$Ifl5&& t0&644 lap yt aLQbl01òÜÈ|q|dZdZdZdP|h '(OJQJ^JhUnOJQJ^JhDhUnOJQJ^JjbhUnUhUnjhUnU'h; h '(CJ^JaJmHnHsH u*h '(h '(6CJ^JaJmHnHsH u!hUnCJ^JaJmHnHsH u!h '(CJ^JaJmHnHsH u'h '(5>*CJ^JaJmHnHsH u-h ah '(5>*CJ^JaJmHnHsH utt$ 9r $Ifa$gd; zkd$$Ifl5&&  t 0&644 lap yt-}}$ 9r $Ifa$gd; qkd$$Ifl5&& t0&644 lap yt aBC~AY]_`abcǶǶk'h; hUnCJ^JaJmHnHsH uhUnhUnOJQJ^Jj/ hUnUj@hUnU'h; h '(CJ^JaJmHnHsH u!hUnCJ^JaJmHnHsH uh '(OJQJ^JhUnOJQJ^JhDhUnOJQJ^JhUnjhUnUjQhUnU%}}$ 9r $Ifa$gd; qkd$$Ifl5&& t0&644 lap yt aab}}$ 9r $Ifa$gd; qkd$$Ifl5&& t0&644 lap yt abc}$ 9r $Ifa$gdUnqkd $$Ifl5&& t0&644 lap yt atttttttttttt$ 9r $Ifa$gd; zkd $$Ifl5&&  t 0&644 lap yt- ïsoXG3G'h; h aCJ^JaJmHnHsH u!h aCJ^JaJmHnHsH u-h ah a5>*CJ^JaJmHnHsH uh#_'h; hAmMCJ^JaJmHnHsH u'heDhUnCJ^JaJmHnHsH u'heDh;ICJ^JaJmHnHsH u'heDhAmMCJ^JaJmHnHsH u'heDh#_CJ^JaJmHnHsH u'heDh '(CJ^JaJmHnHsH u'heDh_^CJ^JaJmHnHsH u$ 9r $Ifa$gd;      $ 9r $Ifa$gd; {{  9r $Ifgd[agd[aqkd $$Ifl5&& t0&644 lap yt awwwwwwwwwwww  9r $Ifgd[azkd> $$Ifl5&&  t 0&644 lap ytUn ./ɸxr`rZPI?3h[ah[a5>*aJh; hUn5aJ h[a5aJh; hA$5aJ h[aaJ#h; h a^JaJmHnHsH u h aaJ'h; h aCJ^JaJmHnHsH uh a'h; hAmMCJ^JaJmHnHsH u'h; hUnCJ^JaJmHnHsH u!h aCJ^JaJmHnHsH u!hA$CJ^JaJmHnHsH u'h; h;ICJ^JaJmHnHsH u!h;ICJ^JaJmHnHsH uw $Ifgd[aqkd $$Ifl5&& t0&644 lap ytUn  9r $Ifgd[a ||||||||||| $Ifgd[azkd^ $$Ifl$e%  t 0&6<44 lap ytUn +, $Ifgd[aqkd $$Ifl$e% t0&6<44 lap ytUn)&':QSTklmnopŹuuauŹM&hi Ahk5CJOJQJ\^JaJ'hW^h[a0J^JaJmHnHsH u&jh[aU^JaJmHnHsH uh[a5>*aJ hsxaJh; h[aaJ h[aaJ#h; h[a^JaJmHnHsH uh[ah[a5>*aJh[a^JaJmHnHsH uhUn^JaJmHnHsH u#h[ah[a^JaJmHnHsH uh[ah[a5aJmn|||||||||| $Ifgd[azkd~ $$Ifl$e%  t 0&6<44 lap ytUn noprsuvxy{|zzzz$a$gdZFgdk$a$qkd$$Ifl$e% t0&6<44 lap ytUnpqstvwyz|ɾrfWhlyhOCJOJQJaJh\CJOJQJaJhlyhUnCJOJQJaJhlyhYNCJOJQJaJhkh;Ihy5>*CJ\aJh '(5>*CJ\aJh;IhI5>*CJ\aJhk5CJ\aJh(h(5CJ\aJhy5CJ\aJhZF h=B,5h(hZF5hnLjhnLU$<OPQR$a$gdi A  !"#$-;<DNOPQRpd`\H&hi Ahk5CJOJQJ\^JaJhnLhkheDCJOJQJaJhlyhkCJOJQJaJh\CJOJQJaJhlyhOCJOJQJaJhlyhYNCJOJQJaJ.jhlyhYN5CJOJQJU\aJ**h/5CJOJQJ\aJmHnHu*"hlyhYN5CJOJQJ\aJ+jhlyhYN5CJOJQJU\aJ21h:p#_. A!"U#$%2 DyK yK https://www.newman.ac.uk/knowledge-base/complaints-policies/yX;H,]ą'cDyK yK https://www.newman.ac.uk/knowledge-base/complaints-policies/yX;H,]ą'c$$If!vh#v&:V l  t 0&65&p ytW^$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l  t 0&65&p yt-hDe$$If!vh#v&:V l t0&65&p yt ahDe$$If!vh#v&:V l t0&65&p yt ahDe$$If!vh#v&:V l t0&65&p yt ahDe$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l  t 0&65&p yt-$$If!vh#v&:V l t0&65&p yt a$$If!vh#v&:V l  t 0&65&p ytUn$$If!vh#v&:V l t0&65&p ytUn$$If!vh#ve%:V l  t 0&6<5e%p ytUn$$If!vh#ve%:V l t0&6<5e%p ytUn$$If!vh#ve%:V l  t 0&6<5e%p ytUn$$If!vh#ve%:V l t0&6<5e%p ytUns02 0@P`p2( 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p 0@P`p8XV~ 0@ 0@ 0@ 0@ 0@ 0@ 0@ 0@ 0@ 0@ 0@ 0@ 0@ 0@_HmH nH sH tH H`H Normal CJOJQJ_HaJmH sH tH JJ  Heading 1$$@&a$CJ OJQJaJJ@J  Heading 2$$@&a$CJOJQJaJHH  Heading 5$@&5CJOJQJaJD@D  Heading 6$@&5OJQJaJDA D Default Paragraph FontVi@V  Table Normal :V 44 la (k (No List 4@4 Header  9r 4 @4 0Footer  9r 2B@2 Body TextCJ.)!. Page NumberB/1B i A0 Footer CharCJOJQJaJtH jCj AmM Table Grid7:V06U`Q6 I Hyperlink >*B*phPK![Content_Types].xmlN0EH-J@%ǎǢ|ș$زULTB l,3;rØJB+$G]7O٭Vc:E3v@P~Ds |w< Rd ZZ sLpR#(,/1GGKbnR !"$%&')*+-.0*t1| &SkRXXXXG G$G$G$X!8@0(  B S  ?*1 &lprsuvxy{|#-;PS>A|orprsuvxy{|PS33333*  a c &lmmnnoppss|#NOOS*  a c &lmmnnopprssuvxy{|#NOOPSj#4~XLK$jUg|`#yb^`o()^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.h^h`o() 8^8`hH. L^`LhH.  ^ `hH.  ^ `hH. xL^x`LhH. H^H`hH. ^`hH. L^`LhH.80^8`0o(() ^`hH. pL^p`LhH. @ ^@ `hH. ^`hH. L^`LhH. ^`hH. ^`hH. PL^P`LhH.^`o()^`.pLp^p`L.@ @ ^@ `.^`.L^`L.^`.^`.PLP^P`L.j#4#yLKUg                  Ě                 EDukl|$; > ZFT]#A$b% '(\))=B,.E7i AeDI;I/ LnLAmMYN)OO#_iTaQc6>iAj^CkUnFvyr{( oTBX0\Jj>5k$d_^-j[a1/&sxly a W^$q6FV%inpr@R@UnknownG.[x Times New Roman5Symbol3. .[x Arial5..[`)Tahoma7..{$ CalibriA$BCambria Math"1 h%g%gJ?@ABCDEFGHIJKLMNOPQRTUVWXYZ\]^_`abefghilmnpqrstuvwxy{|}~Root Entry F k@Data 31Table;.WordDocument4dSummaryInformation(SDocumentSummaryInformation8[MsoDataStore  Y5SJB2JA==2  Item  mPropertiesAO5JANYMMJ==2  Item  Properties SCEEVJ335ZRQ==2  Item PropertiesODF2IEOHJ1RNTYA==2  Item o$Properties}SPJGCR5EA==2  Item ,Properties1UCompObj7r  !"#$%&'()*+-./0234568 DocumentLibraryFormDocumentLibraryFormDocumentLibraryForm This value indicates the number of saves or revisions. The application is responsible for updating this value after each revision. metaAttributes"/>   F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q